Changes to the Consumer Code for Home Builders
18th September 2017 by Rob Kelly
The Consumer Code for Home Builders is an industry-led scheme which gives protection and rights to the purchasers of new homes, ensuring that new home buyers are treated fairly and are fully informed about their purchase before and after they sign the contract.
All home builders registered with NHBC, and other home warranty bodies who support the scheme, agree to comply with the requirements of the code, which benefits both home builders and buyers by aiming to improve on the levels of customer satisfaction.
Among the changes which have been introduced are a new definition of “Customer”, who is now a person making enquiries about buying a home but who has not reserved a home. The definition of “Home Buyer” has also been amended to clarify that it means “a Customer who goes on to Reserve or buy a home”. (A Customer becomes a Home Buyer when they enter into a formal reservation agreement, and claims under the code can only be made by a Home Buyer.)
The code is available to download here: http://www.consumercode.co.uk/home-builders/what-is-the-code-and-why-is-it-important-to-me/
If you would like further information please contact Rob Kelly.
This article provides information and comments on legal issues and developments of interest. The contents of this article do not constitute legal advice, is not a comprehensive treatment of the subject matter covered, and should not be relied on as such. Legal advice should be sought about your specific circumstances before taking any action with respect to the matters discussed.
Questions relating to this article should be addressed directly to the author.
Rob Kelly
Senior Associate — Dispute Resolution
Direct dial: 01202 755217
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“A first choice for truly contentious Litigation in Automotive and Asset Finance and Leasing. His pure skill in tricky work wins through time and again and adds real value compared with the so called 'top tier' litigators. Truly capable, amenable and commercially minded business partners, the 'master chessmen' of their specialty.”
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“I have had the pleasure of working with several members of the team at Laceys regularly over a period of years. I found Rob Kelly in particular, who worked on a successful litigation case for me over a period of several years to be outstanding in all aspects of the work he undertook, and the manner in which he did it. I now consider him a friend. I would not - and have not - hesitated to recommend Laceys to my family and friends, and continue to use them for all legal matters.”
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“ I just wanted to thank you for your great work on the professional negligence case and other cases you have represented Indian Ocean and Tiien through the last few years.”
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“I've worked with a fair few lawyers over the years and Rob Kelly is the most on the ball and efficient lawyers I've ever come across. I'm looking forward to working together for many years to come.”
Rob is an Associate Member of the Chartered Institute of Legal Executives (September 2009). Rob also holds an LLB (Hons) degree in law. He successfully completed training as a mediator under the ADR Chambers / Harvard Law Project Scheme and was one of the first mediators to have been appointed an IMI Certified Mediation Advocate in the UK with a commercial practice.
Rob specialises in dispute resolution through litigation, arbitration and mediation, with particular emphasis on contractual disputes, claims involving allegations of professional negligence (which he has prosecuted on behalf of commercial and private clients and defended on behalf of insurers, re-insurers and Lloyd’s syndicates). He is regularly instructed in connection with substantial disputes involving contractual, professional negligence, contentious probate issues. Rob also deals with contentious property and landlord and tenant issues.
Rob’s style is a mix of listening, asking (tough) questions, diplomacy and reality testing. He’s interested, flexible, and pragmatic. He offers a common sense, realistic approach to assist his clients in searching for solutions to their disputes and brings straight talking and integrity to his work.
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