Our People

Kelly is a New Business Executive who is part of the residential conveyancing team and looks after our new client business.  Kelly has over 8 years’ experience within the estate agency field as a property consultant and manager along with 25 years’ experience of customer service, within this period Kelly has gained experience and knowledge.

Working within an estate agent industry has given her a great understanding of the customers conveyancing journey, this in turn has given her the drive and motivation to maintain a helpful, friendly, proactive relationship with clients, whilst maintaining the highest standard of customer service. In Kelly’s eyes there is no such thing as a silly question, I am simply here to help! With Kelly’s background and knowledge, she fills the void between estate agent and solicitor, explaining the ‘what comes next’ process and alleviating the pressures of forms and just simply being that friendly reassuring voice on the phone.

Kelly typically helps with:

• Client conveyancing enquires.
• Providing price estimates for sales/purchase/transfer of equity/remortgage.
• Responding to estate agent client referrals.
• Client onboarding.
• Explaining the process the client is about to go through.
• Explaining what forms clients will have to complete.
• Client identity and money laundering process.

Kelly is known for excellent customer service which helps to maintain client relationships. Clients appreciate her reassuring nature, helpfulness and understanding on what they want to achieve along with Kellys ability for explaining the legal jargon within forms.

Outside of the Office

Kelly in her spare times enjoys spending time with her family and two children.