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Make a Lasting Power of Attorney computer screen

New online service for Lasting Power of Attorney

28th July 2020 by Beverley Randall

Categories: What's New?
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On 17 July 2020, the Office of the Public Guardian announced a new online tool, “Use a Lasting Power of Attorney”, which is to become available to Attorneys so that they may prove their status to act for their loved ones and those who have entrusted them to make decisions on their behalf.  This will assist Attorneys in avoiding, what is often quite cumbersome and time consuming, provision of paperwork to banks, building societies and other such asset holders, healthcare providers and interested parties.

Currently, for an Attorney to make certain decisions for a loved one either in relation to their property, financial affairs or health, they would be involved in a process whereby interested parties request original documents and they need to provide the same, before taking any action or making the necessary decision.  This process is often frustrating for Attorneys when decisions need to be made on behalf of a loved one quickly.

Following the registration of a Lasting Power of Attorney, the Attorney will be sent an activation key to allow them to set up an online account with the Office of the Public Guardian. Once the account is set up a secure access code can be created, which the Attorney can then pass on to the various interested parties to give them access to an online summary and the ability to authenticate the holder of the document.

Nick Goodwin, Public Guardian for England and Wales, said:

“Our new digital service will ensure attorneys can make effective and efficient decisions when managing their loved ones’ affairs – without the delays a paper-based services can cause.”

According to Office of the Public Guardian, the new tool maintains existing checks, including to confirm whether someone is legitimate to act as an attorney and the powers they may be entitled to.

The new system has been tested by various stakeholders, including the Department for Work and Pensions and HSBC UK, who aim to use it to maintain services to their customers during the coronavirus pandemic.

The new tool will be available to new Lasting Powers of Attorney registered after 17 July 2020 and the Office of the Public Guardian are looking to extend it to those already registered in the near future.

If you would like any further information on this new service, or other matters relating to Powers of Attorney, please contact Kate Mansfield on 01202 755980 or email

Beverley Randall

Associate — Private Client

Direct dial: 01202 377811


Beverley Randall
  • “I was very happy with Beverley Randall and if it was out of 10, I would mark 20!”

    Alan Rodney White

  • “Very helpful, understanding, kind, nothing to much trouble. Have told friends how good everyone is!”

    Patricia Neale

  • “We felt totally relaxed from beginning to end and were very happy with the way Beverley dealt with our business and would definitely return if necessary.”

    Mr and Mrs G Eaton

Beverley is part of Laceys Private Client team, specialising in will preparation, lasting powers of attorney and administration of estates for probate.

Beverley enjoys the personal aspect of her work, helping people overcome bereavement and making the best out of often difficult, emotional circumstances. She deals with clients from all walks of life, and remains down to earth at all times, removing the legal jargon so clients understand their situations.

Having recently had a baby, Beverley has very little spare time, but she is still a fan of F1 Racing  and retains her love of shopping, films and holidays in the sun!

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