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From the way in which businesses can advertise their goods and services through to the way in which your customers are entitled to cancel contracts or seek compensation for faulty items, consumer law is extensive, all-encompassing and changing all the time.
Compliance is vitally important as it can mean the difference between your business having a good reputation and contented customers, to one that is facing bad publicity, legal claims, investigations and fines. Having said that, it can sometimes be difficult to even know where to begin when it comes to your statutory duties.
We can help you to understand and comply with your obligations as a business in a range of ways. For example we are experts in drafting and reviewing consumer terms of business, including online terms of supply, ensuring that they are compliant with consumer legislation.
We have experience in auditing websites, pricing mechanisms and advertising materials to ensure they comply with consumer law and best practice. We can also offer guidance on how to implement consumer competitions and prize draws and how to make the best use of your consumer data.
We are also able to help with consumer complaints and claims, advising you of your rights and obligations and how best to handle them.
We aim to offer practical, easy to understand advice that meets your commercial needs and takes some of the stress out of compliance.
For any further advice on compliance with consumer law please contact Charlotte today to see how we can help.
Laceys are recognised in the Legal 500, an independent guide to leading law firms in the UK, for their Corporate and Commercial expertise.
Direct dial: 01202 377824
Edwina has returned to Laceys after working for Womble Bond Dickinson in Southampton and is an Associate within our Corporate and Commercial team. Edwina specialises in commercial contracts, intellectual property and charity law and has experience in drafting, negotiating and advising on a variety of agreements. Since qualifying in 2011, she has advised a range of businesses in various sectors. This includes a secondment working in-house for a well-known multi-national retailer.
Edwina has been listed in the Legal 500 as having an “incredible knowledge and a drive to do things right’. She enjoys getting to know a client’s business in order that she can provide tailored, practical advice.
Outside of work Edwina enjoys practising yoga, walking her energetic Labrador in the beautiful Dorset countryside and generally keeping active as well as spending quality time with her family and friends.
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Direct dial: 01202 377810
“Brendan has been really great on a whole range of professional negligence issues. I highly recommend him.”
“Brendan is an excellent support and shows empathy when dealing with difficult situations. He explains clearly costs and possible outcomes and makes me feel like I have somebody on my team.”
“Always professional and prompt on a wide range of legal matters.”
Brendan has a BSc in Zoology and Psychology from the University of Liverpool, and went on to obtain his Post Graduate Diploma in Law, and Legal Practice Course at the College of Law (now the University of Law), in Chester. Brendan completed his training with a national firm in Manchester and London, and was admitted as a solicitor in 2005.
Brendan is part of our Dispute Resolution Team, working with both private individuals and businesses to either avoid or resolve disputes. With over 10 years experience he has helped clients deal with a wide variety of issues from professional negligence claims and breach of contract disputes, to more specialist areas including construction disputes, intellectual property work, licensing applications and inheritance claims.
Brendan has a very approachable manner, and places great importance on client relationships. He enjoys tackling all matters directly, and always looks to provide clients with practical, cost-effective solutions. Outside of work Brendan runs a hugely successful music festival in the Cotswolds.
When he is not knee-deep in mud at a festival, he enjoys travelling (especially in Africa, where he worked as a safari camp manager for a year), golf, photography and getting out and about in the Dorset countryside.
To find out more about Brendan being described in the 2021 Legal 500 as a ‘Next Generation Partner’ and what this means to him here;
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Direct dial: 01202 377878
“First Class Service. ....Sam and Victoria were an absolute pleasure to work with whilst expertly guiding us through the pitfalls of the merger. I would highly recommend anyone considering an acquisition or merger to speak with Sam.”
“Thoroughly professional and helpful advice at all times.”
“I launched POW Energy Water with 15 years experience in food and drink, but no experience in the legalities of setting up and structuring a business. Sam and his team have been fantastic helping me secure finance and trademarks, ensuring I am safe in the knowledge that my back is covered so I can concentrate on growing by business.”
“Sam Freeman is an excellent solicitor who is extremely knowledgeable and who shows great patience and kindness when dealing with someone who is unfamiliar with legal matters.”
“Straight forward and easy to work with and very helpful.”
“Sam is very good at understanding what we need, even if we aren't that clear. He keeps us up to date and gives clear concise advice when needed.”
Sam Freeman is head of our Corporate and Commercial team and is a vastly experienced corporate lawyer having advised a wide variety of businesses within a range of sectors.
Sam’s particular specialisms include share and assets acquisitions and disposals, company restructures, shareholder agreements and partnerships. Sam enjoys helping people succeed in business regardless of whether the client is a small local set up or a large national organisation. Whatever the concern, Sam provides a calm personable approach to his work ensuring clients are guided in a practical straightforward manner.
Away from work Sam enjoys spending time with his family and this years new edition, Merlin the Great Dane, and anything sport related, especially playing golf.
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