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Carer looking after an elderly person in the park

Carers’ rights at work

10th November 2021 by Alana Penkethman

Categories: What's New?

According to Care UK, three million people in the UK are juggling work with unpaid caring for disabled, seriously ill, or older loved ones. NHS England reports that carers are twice as likely to have poor health than those without caring responsibilities.

‘Working carers do have some legal rights. With the number of unpaid carers predicted to increase, employers may wish to go above and beyond these legal rights to support these employees and their wellbeing and to help retain them in the workforce,’ says Alana Penkethman, an Associate in the employment team with Laceys. Alana runs through the legal rights, likely changes to the law and steps employers can take to support carers.

Flexible working requests

Employees have the right, once every 12 months, to request flexible working arrangements like part-time hours or home working once they have worked for you for 26 weeks. They must provide particular information in their request. Employers need to deal with a request reasonably and in accordance with the Acas Code of Practice on flexible working requests

The request can be turned down for one of eight broadly-worded business reasons, such as a detrimental impact on the ability to meet customer demand. However, you may be liable to pay up to eight weeks’ pay (currently capped at £544) if you do not follow certain procedural requirements or base a refusal on incorrect facts.

In September 2021, the Government launched a consultation on reforming this right, including doing away with the need for 26 weeks’ service to make a request. The consultation ends on 1 December 2021.

Right to time off for dependants

Employees are allowed to take unpaid time off work to deal with care arrangements for a dependant in specific circumstances, such as where existing care arrangements fall through, or a dependant is injured. Only a reasonable amount of time off is allowed. Case law suggests that employment tribunals see a reasonable amount of time as a day or two. If the employee suffers a detriment, such as being given a warning or being dismissed for exercising this right, they can bring a claim in the employment tribunal.

Following consultation in 2020, the Government announced in September 2021 that it would introduce the right for carers to take one week’s unpaid leave for dependants. We do not know yet when this will come into force.

Protection from disability discrimination

Carers are protected from being treated less favourably because of the disability of a person they care for. For example, a tribunal found that an employer directly discriminated against an employee by dismissing him, seemingly out of the blue, after he told a colleague that he would be taking on more caring responsibilities for his disabled daughter.

Employees are also protected from being harassed by a colleague because they care for, or are friends with, a disabled person. Employers can be liable to pay the damages awarded for this harassment.

What about reasonable adjustments?

Employers do not have to go so far as to make reasonable adjustments, such as changing an employee’s working hours to accommodate the needs of their disabled dependant. You only need to make reasonable adjustments to accommodate your employee’s disability. Having said that, employees in similar circumstances might be able to bring an indirect disability discrimination claim. We recommend getting in touch for advice if, for example, an employee says that it is difficult to keep to their working arrangements because of caring responsibilities.

Sex discrimination

Women are more likely to be carers than men. Female carers may be able to bring a claim for indirect sex discrimination if you insist on particular working arrangements.

Supporting carers

There are a number of things employers can do to support carers who often need to respond quickly to changing circumstances. You can set these down in a carers’ policy. Some of these may become a legal requirement in the near future. These include:

  • extending the right to request flexible working to all employees from day one;
  • allowing more than one request for flexible working per year;
  • quick responses to requests for flexible working; and
  • compassionate leave for longer periods, for example to care for someone recovering from surgery.

How we can help

We can draw up a policy that extends support for carers. If your business cannot accommodate the impact of your employee’s caring responsibilities, we can help ensure you act lawfully. Please contact Alana in the employment team on 01202 377 872 or email

This article is for general information only and does not constitute legal or professional advice. Please note that the law may have changed since this article was published.

Alana Penkethman

Associate — Corporate and Commercial

Direct dial: 01202 377872


Alana Penkethman

Alana is an Associate in our Corporate and Commercial team and is an expert employment lawyer. She advises businesses and individuals on matters arising from recruitment to termination.

Alana provides pragmatic advice, ensuring problems are resolved as quickly as possible, and in turn minimising disruption and stress to both parties. When litigation is unavoidable, Alana excels in negotiations and will deliver robust representation.

Since qualification in 2011, Alana has developed a specialism in discrimination matters, and is passionate about equality in the workplace.

When Alana is not working, she enjoys flying with a hot air balloon team and is a keen cyclist. She also enjoys live music and plays the saxophone.

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